FREQUENTLY ASKED QUESTIONS (FAQ)

 

About Our Products


Can hair that has been straightened, highlighted, dyed, permanently waved, or has used other kinds of Keratin products use Soft-Liss?

Soft-Liss can be applied to any type of hair: Discolored hair, streaked hair, dyed hair, straightened hair, hair with permanent waves, hair with Japanese straightening or hair that has already been treated with formol. Soft-Liss is compatible with all chemicals. For all types of hair: curly hair, semi-straight hair, dry hair, wavy hair, kinky hair, greasy hair, hard hair, soft hair, short hair and hair of all natural colors.


I am pregnant or breast feeding can I use the product?

Yes, but we recommend talking to your doctor first and mention the following ingredients: Silicon polymers, Fluid Keratin, softening agents, ethyl alcohol, and vitamins.


I have curly hair (afro), what is the effect?

The first application will be enough to immediately feel the difference in smoothness, hydration and softness with a reduction in the volume of your hair. The smoothness will depend on the texture, type and number of times that you use Soft-Liss. With one or two applications one should feel their hair 100% smooth. You hair will be shiny, soft and silky with a naturally treated appearance.


How will my new hair growth come out?

Your new hair will be healthier, because when you applied the product you utilized a shampoo that opens the hair cuticles and then applied a treatment to reconstruct the base of bio-components and this allowed the benefits of Soft-Liss to penetrate to the root. This is one of the advantages to our product, which is what makes it different from all other strengtheners; your hair will be left healthy and hydrated.


How long will the effects last?

The effects will last about 3 to 4 months. The straight effect will last in accordance to the number of washes and the types of products used in the maintenance. It is recommended that you use the Soft-Liss No-Salt Maintenance Kit. If you wish to repeat the treatment before this time you can do so with no problem.


What will happen to my hair after the 3 months?

After this time has passed you will find that your hair is in a better state then before. Some of the natural waves and features will return, the shine will not be what it once was. This will indicate that it is time for the second application of Soft-Liss.


Can apply Soft-Liss the same day that my hair was straightened or dyed?

Yes, you can, though we do not recommend those with sensitive scalp to saturate it with chemical treatments, and thus we recommend that you first dye, streak or highlight and then apply the Soft-Liss Keratin Treatment. We also recommend waiting 48hrs after applying color to your hair. just so that your color does not change. Our treatment will NOT be affected at all wether or not you wait.


After I apply Soft-Liss do I have to use any other products?

For the best effect and the longest lasting benefits one should use the Soft-Liss Maintenance line of No-Salt Shampoos and Conditioners, and the Soft-Liss Shine Intensifier. It is important to clarify that using shampoos and conditioners that contain sodium chloride will reduce the duration of the treatment.

 

About Our Online Sales Policies

This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.


What’s your return policy?

Return any of our products–no questions asked–within 30 days of purchase. We even pay return shipping.


Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.