You must contact us within 7 days of receiving your order to request a return.

All returns require prior authorization from Softliss. To request one, please email info@softliss.com with the following details:

• Order number

• Name used on the order

• Product(s) you wish to return

• Reason for the return

• Photos if the product arrived damaged

To be eligible for a return, the following conditions must be met:

• Products must be unused and unopened.

• Items must be in their original packaging.

• Products must be in resellable condition.

• The request must be made within the 7-day delivery window.

Important Note: For hygiene and safety reasons, we cannot accept returns for hair products that have been opened or used.

The following items are not eligible for a return:

• Opened or used products.

• Products damaged due to misuse.

• Clearance or “Final Sale” items.

• Professional kits that have been opened.

• Gift cards.

If your order is damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery. Be sure to include your order number and photos of both the product and the packaging. We will arrange for a replacement or a refund if applicable.

Customers are responsible for return shipping costs unless the return is due to a damaged product or an incorrect item sent by Softliss. We highly recommend using a trackable shipping service, as Softliss is not responsible for lost return shipments.

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.

oftliss does not offer direct exchanges at this time. If you need a different product, please place a new order once your return has been approved and processed.

Our support team is here to help:

• Email: info@softliss.com

• Website: www.softliss.com